Shipping policy
Shipping Information
At LaVirella, we ship worldwide through our trusted fulfillment partners.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During peak seasons, promotions, and holidays, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
- United States: 7–15 business days
- Canada: 8–18 business days
- United Kingdom: 7–15 business days
- Australia & New Zealand: 8–18 business days
- Europe: 8–20 business days
- Rest of World: 10–25 business days
Please note that these are estimated delivery times and may vary due to carrier delays, customs processing, weather conditions, or other circumstances outside our control.
Shipping Costs
We offer FREE U.S. SHIPPING on all orders.
Shipping rates for international orders are calculated at checkout based on the destination.
International customers may be responsible for any applicable customs duties, import taxes, or fees charged by their local authorities.
Tracking Your Order
Once your order has been shipped, you will receive tracking information by email. Please allow some time for tracking information to update after your order has been dispatched.
Incorrect Shipping Information
Please make sure your shipping information is complete and accurate before placing your order.
If you notice an error after placing your order, contact us as soon as possible at support@lavirella.com. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.
If you need further assistance, contact us at support@lavirella.com with your order number and we'll be happy to help.